At no charge to me. Warranty. Pointing out small dirt spots, claiming paint damage. I had a trade in and cash for a down payment and they kept telling me I needed more. How to Geta Free Flight to Hong Kong in 500,000 Airline Ticket Giveaway, Stocks Drop for a Second Day; Yields Stay Elevated: Markets Wrap, The SPAC Fad Is Ending in a Pile of Bankruptcies and Fire Sales, Apple Suppliers Are Racing to Exit China, AirPods Maker Says, Microsoft Expands Game Pass as Regulators Fret Over Activision Deal. CarMax is committed to . The Federal Reserve was cutting interest rates to zero, and pledging to keep them there for three years. None of this was my fault, carmax sold me a vehicle with a bad title and expects me to buy it back so that I can go through the trouble of "fixing" the title. Desired outcome: I tried to have it sent back within the 30 days and it was such a hassle. To investors delight, KMX boosted the buyback program by $2 billion. This review was chosen algorithmically as the most valued customer feedback. After calling 10 times , I finally got an agent to take a message for Service Manager to please return my call . Aggressive investors should consider new bearish CarMax bets. Every dealership shows Carfax with the accident. I called and explained the situation of my divorce. The pictures, car history and 30 day guarantee convinced me it was worth it to give it a shot. Total vehicle unit sales fell 10.3% to 376,616, but the average price for a used vehicle increased 9.6% to $28,657 and the average wholesale-vehicle price jumped 17% to $10,179. I reserved a vehicle in my CarMax account on 12/23/22. Again! All CarMax Auto Finance customers should send payments to: To manage your account and make payments online, youll first need to setup a MyCarMax account. Comparable store used-vehicle units declined 6.5%, while revenues climbed 30.5% from the prior-year level. Misrepresentation of a vehicle's condition prior to sale to me, Tell the truth about these clowns at the Colorado Springs carmax. "they don't do business with Golden1." This back and forth went on for a few days, pushing my finance window outside of 3 days, essentially locking me into financing through Carmax . Ended up purchasing a car elsewhere for over $5000 less than quoted at CarMax for same year/mileage. This is unfair practice. Learn to turn fear and confusion into clarity, confidence and a fortune. I checked into a complete bumper and they cost for my car 600.00 therefore the price deduction for my vehicle is significantly different then what the have given me. Order #4 - This car I actually drove for a week (with an obviously noisy blown out subwoofer) before taking it into a BMW dealership for what I thought was a simple software update; that's when the mechanic pointed out the clear signs of an accident (NOT disclosed on their Autocheck report) things that were glued back on, a major oil leak, alignment issues on 3 of the 4 wheels and more. Excited to purchase of vehicle from your company. No answer, was told they would transfer me to a senior manager and was put in a never ending loop of if you need help with X press 1, after a good 10 minute wait to speak to the senior manager. The researchers found that sales promotions, a normal September occurrence, were non-existent. If there's a pro to buying from CarMax it's their 30-days return policy and their CS is very accommodating and easy to work with. Zacks Investment Research, CarMax, Inc. (KMX) : Free Stock Analysis Report. CarMax offers financing for used car loans through its direct lending platform, CarMax Auto Finance, or through one of its many partners. Revenue grows 1.6% compounded annually for ten years (compared to 5% compounded annual consensus estimated revenue growth from 2021 to 2025) In this scenario, CarMax's revenue reaches $23.8 . Find the perfect car by selecting the right price, type, brand, year and location. They were only willing to offer$ 24,000.. $8000 difference when all they had to do was use it to go pick up lunch for a couple days until the mileage was correct and of course they would have sold on their lot. I sold my BRAND NEW VW Jetta GLI Manual 35th Anniversary Edition and picked up a used 2015 Jeep Renegade from Carmax. Heres Why, 3 Surging Dividends You Do Not Want To Miss Out On, United Parcel Service A Top Socially Responsible Dividend Stock With 3.5% Yield, What To Look For In The February Consumer Price Inflation Numbers, Student Debt Snafu Shows The Danger Of Blending Public Good And Profit. Many attempts to reach Service Department to assist in missing lug wrench and spare tire. If you choose to email, fax, or mail your request, please ensure that you provide the last four digits of your CarMax Auto Finance account number. CarMax made it clear consumers were hit by a triple whammy: Inflation is making cars less affordable, rising interest rates make them tougher to finance and consumer confidence is ebbing.. I purchased a 2019 Chevy Equinox and a MaxCare extended warranty at your dealer located 7771 Highway 64, Memphis, TN 38133 on April 7, 2022. I asked Carmax to please fix the problem since they have it on file that I brought it in while it was still under warranty for the roar - they refused. As of Feb 28, 2022, it had $774.5 million remaining under the share-repurchase authorization. We also recommend mailing your payment 7 to 10 days before your due date to ensure that we receive it on time. We were approved for the loan and ready to go forward with the Caravan. On 1/18/23 went to Carmax to sell my 2021 Long Range AWD to Telsa. investor_relations@carmax.com, David Lowenstein Also, the first 2 months of ownership, Carmax was doing a half-assed job at repairing it. Comparable-store used vehicle unit sales dropped 8.3%, compared with the FactSet consensus for a 3.6% decline. In addition, CarMax Auto Finance originated more than $9 billion in receivables during fiscal 2022, adding to its nearly $16 billion portfolio. I look forward to driving this car for a long time. I was shopping for a 2020 Nissan Murano Platium AWD with the lowest miles I could find, within my budget, not CarMax budget. Every vehicle at a CarMax store automatically comes with a 30-day (1,500-mile), money-back guarantee. It has reaffirmed the growth of its nationalmarket shareof 0- to 10-year-old vehicles of more than5% by mid-decade. 5 stars. $6k. All the service issues that need to be taken care of be done, being I just purchased the vehicle. Disappointing because they actually come and pick up the car. Stock #[protected] Went in with no appointment and the man at the front desk was clearly annoyed. I had been looking at replacing my 2003 Honda Toaster (Element) with a newer AWD vehicle. 2023 Trustpilot, Inc. All rights reserved. Im no car salesman but I probably wouldnt take that approach. Checked on the internet, submitted car info to three well-known companies, got quotes from them. Their mechanics said the car was fine. This will surely increase the credibility of your complaint. Buena Park Carmax $1500 On Monday morning around 8:15am, outside of business hours, Michael called me. You may opt-out by. Analyzing tech stocks through the prism of cultural change. CarMax shares tumbled Thursday as the used-vehicle retailer badly missed expectations for its third-quarter financial results, saying consumers are having trouble affording cars in the face. That was well below the FactSet consensus for earnings per share of $1.39. The company could raise some debt, but the problem is that it already has a huge . I had purchased a 2016 Honda Pilot from Carmax in Houston 6909 Southwest Fwy, Houston, TX 77074 Sep 21st 2021, and was provided AutoCheck report, that Car was certified and had no accidents. Hours are MonFri: 8am10pm and Sat 9am6pm EST. Carvana, known for its car-dispensing glass towers, has faced fines . By using carmax.com, you consent to the monitoring and storing of your interactions with the website, including with a CarMax vendor, for use in improving and personalizing our services. Mon - Sat: 9am - 9pm Copyright 2023 MarketWatch, Inc. All rights reserved. To opt-in for investor email alerts, please enter your email address in the field below and select at least one alert option. I'm now trying to decide if there's any point trying Car #5 or just simply getting my money back. Opinions expressed by Forbes Contributors are their own. My wife just traded a 2019 Lexus NX300 F-Sport for a Mercedes GLC300. The firm had cash/cash equivalents and long-term debt of $102.7 million and $3,255.3 million, respectively, as of Feb 28, 2022. If you factory reset the car with the logic you are trying to convince me of, the car then goes from a long range AWD to a basic standard Tesla, B.S! Also, my credit union wouldn't approve my loan because the car they were selling me was 187% over blue book value. The automotive business is in a state of flux. They reassured me that they understood and they would make a note on my account. She never delivered on making monetary adjustment and even told me I could have local company install remote start and she would have Carmax reimburse me. CarMax reviews & complaints 291 complaints 65 resolved 226 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile Resolved Resolved Resolved Resolved "fraud of $4100 from their purchase of my car" Resolved "auto purchase and service" Resolved Resolved "service departmeny" Resolved Resolved Resolved Click to get this free reportCarMax, Inc. (KMX) : Free Stock Analysis ReportTo read this article on Zacks.com click here. I went online and gave my car criteria and based on that I was given a quote of 12,600. And despite rising short term interest rates, transaction prices continued to rise, suggesting pricing power. Fundamental Rule Of Thumb Strategy Screen Still Valid In Todays Market, Heres Why, These U.S.-Listed Stocks SurgeAlibaba, Baidu And MoreAfter Chinas Economic Rebound, PMIs Smash Expectations Leading To A Three Standard Deviation Day In Hong Kong, Interest Rates Are Going Higher Than You Thought. Simply log into MyCarMax, click on the set up new account, and follow the instructions. A waist of my time and ridiculous. I subsequently purchased a 2014 Mercedes Benz SL550 VIN # WDDJK7DAXEF026867. The resale market often indicates where new-car demand is headed -- and CarMax said vehicle sales dropped in the three months ended Aug. 31. At Carmax Inc., we promise to treat your data with respect and will not share your information with any third party. CarMaxs used-vehicle net sales summed $5,739.8 million for the reported quarter, up 32.6% year over year owing to an increase in average retail selling prices. Desired outcome: New-car sales are expected to rise in the just-ending third quarter, but a deteriorating market for used vehicles -- which sent CarMax Inc. shares tumbling Thursday -- suggests trouble ahead for automakers. See our, CarMax Business Services, LLC -- NMLS #944287, CarMax Funding Services, LLC -- NMLS #944291, CarMax Funding Services II, LLC -- NMLS #944308. Well also send you a welcome email or welcome letter with your CarMax Auto Finance account information and monthly payment details. CarMax provides a 90-Day . Western UnionYou may go to any Western Union location to have your payment sent to us. This complaint was posted by a verified customer. Had a Jeep Wrangler shipped from Florida to Norwood Carmax. In order to comply with the internationally applicable GDPR - and other regulations, no IP address or user account originating in your geographic location will be accepted. Used-car prices have cooled from hotter levels this year but the spike helped fuel a surge in consumer inflation readings. Click here to get notifications about new complaints of CarMax. You'll get answers to everything you need to find and buy your next car. Set up an appointment, they gave us a 5:30 appointment, drove for 4 hours and we arrived at the dealership at 4:30. Investigate honoesty of Buena Park Carmax. To request benefits under the SCRA, you can: Submit your request over the phone:(800) 925-3612 x4077, Submit your request via email:CAF_SCRA@carmax.com. Nash said the second-quarter started with a low-single-digit percentage decline in comparable-store sales. According to CarMax business records, ************ purchased the Vehicle from CarMax on or about November 18, 2022, with the odometer reading on or about ****** miles. DO NOT PURCHASE A VEHICLE THROUGH CARMAX. She lied. The $250 shipping charge was a hiccup that almost kept me from getting the car of my dreams. They clearly sold me an car that DID NOT GET INSPECTED WELL AT ALL. Carmax had bought my car back from them! CarMax also offers flexibility to help bad-credit borrowers and first-time car buyers qualify. 3. Investors have mostly looked past automotive industry challenges. Our content is intended to be used for general information purposes only. Once you have a MyCarMax login, you will need your CarMax Auto Finance account number (which is listed on your welcome email or letter sent shortly after purchase). The complaint has been investigated and resolved to the customers satisfaction. Note: Please provide your name, phone number, and the last 4 digits of your CarMax Auto Finance account number to expedite the identification of your account and the processing of your request. FULL REFUND AT THE RATE I PAID ORFULL REFUND OF MY OUT OF POCKET EXPENSES UP TO THE AMOUNT I PAID FOR THE CAR. Will be connecting with my Attorney to file a complaint. CarMax emphasizes no haggle pricing, easy financing, and a process that involves only one person. Both consumers and wholesalers -- they all buy from CarMax -- pulled back, the company said. (804) 747-0422 x 7865 Same here. There are two ways to save a car to a list of favorites. articles a month for anyone to read, even non-subscribers! 2019 Mazda MX-5 Miata RF Grand Touring Sales Price I was told the wash booth was broken, however the car 12/31/22, saw a car we liked in the Colorado Springs dealer, called the dealership, car was available. They buy cars of all ages because they do sell to other dealers. Need help to resolve and make purchase of this stock number If you think your saving on a use car from these rip off use car company. I purchased a 2016 Infiniti Q50 on November 10, 2022. The EV maker signed a $2.9 billion deal with a Korean company for battery cathode materials. (Podcast). CarMax Auto Finance has an easy three-day payoff program if you find better financing. CarMax is a terrible company who treats their customers with no respect. I will update soon on if the situation was rectified.So after not having a car for two weeks and Carmax checking my credit over a dozen times they have lowered my credit score to the point my down payment is $7000. Carmax started by giving us about 14700 for our car which would have prevented us from being under water on the trade in as we owed a little less then what they were giving us. I should have known better than to go to a cut rate dealer to sell my Mint Vehicle. Ready to talk? I will be sure to tell everyone of this companies illegal and scam practices. You can manage your account securely through the CarMaxapp. On the car detail page, choose the "Save to Favorites" link to the right of the main photo. CarMax reported fourth-quarter fiscal 2022 (ended Feb 28, 2022) net earnings per share of 98 cents, missing the Zacks Consensus Estimate of $1.28 amid lower-than-anticipated sales volume from the used-vehicle segment. They change their story! We're here to help If you're looking for more than a FAQ page, our customer service team is happy to help. Stock #23864327 Visited recently for last childs car and noticed service has gone down and prices have gone up. Phone: (800) 925-3612 Fax: (770) 423-4376 Mon-Fri: 8a-10p, Sat 9a-6p EST All CarMax Auto Finance customers should send payments to: CarMax Auto Finance Took the car again to Carmax, and they still show AutoCheck with no accidents, which is a false statement and need to be reported to consumer bureau. In addition to the transition to electrification and away from internal combustion engines, most of the worlds biggest vehicle makers are still crippled by supply chain shortages. Order #2 - canceled before it even shipped due to having "too many issues that needed to be repaired." I've tried to purchase or sell a car with them multiple times throughout my life, from the age of 18 to 37, and each time I've been left with a negative experience. I get back in touch with customer service and they finally transfer me to the business office in Virginia. Highly recommended if you're selling your car!! Let me explain. I had an oil change just before this trip. If you haven't already, you will be prompted to create a My CarMax account, where you . I am disabled so do not drive my car much anymore but barely 2000 miles after purchasing the vehicle from them I needed to spend money to put new front brakes on my car. Why? So I asked her can you squeeze me in so the service manager nick over heard and came out said whats going on he was very rude unprofessional start accusing me I didnt call the correct store I have to re schedule. Before we dive into how investors and analysts have reacted as of late, let's take a quick look at the most recent earnings report in order to get a better handle on the important catalysts. Optional Products Executives at CarMax (KMX) said last Month that demand for used vehicles is slowing as consumers face affordability challenges. I further will not ever recommend them to anyone, especially ** people or POC! CarMax is a complete disaster and I would advise anyone to stay away from them. I wouldnt buy a car here if it was free. Located in Edison NJ, just one hour drive from home. And with the sales persons like Nicky clients and management must be very happy. They should really consider a name change maybe LazymaxThanks for Nothing Carmax! She checked the paperwork, car, took all photos, filled out many forms on a little slow computer system and confirmed the price quote (all thankfully was in order, all documents presented). NAPERVILLE, IL - JUNE 19: Cars sitting in the parking lot are reflected in the windows (Photo by [+] Yana Paskova/Getty Images). I have been a good customer for years, always paying off my monthly amount on time and sometimes I would pay over the monthly amount to cut down the principle on my loan. Some buyers report months-long delays getting paperwork and other problems; Carvana says it remains committed to improvement. Enjoy reading our tips and recommendations. It's similar to the manufacturer's certified programs, but there are a few differences. That was 5 days ago . THEY WILL ILLEGALLY SELL YOU A VEHICLE THEN BUY IT BACK TO COVER THEIR OWN SKIN. But because it was past the 90 days, yes you guessed it they would not cover it. Macro factors, including vehicle affordability that stem from persistent and broad inflation, climbing interest rates and low consumer confidence all led to a marketwide decline in used auto sales, said Chief Executive Bill Nash on a post-earnings conference call with analysts, according to a FactSet transcript. The Fed wants to raise rates to 4.25% in early 2023, even as loan delinquency rises. The Supply Strategy team is a community of analysts with a variety of strategic and technical skillsets. I took the car back to Carmax and was told that I must pay them to fix my Suv. Called CarMax and manager told me that the CARFAX didnt specify if it was an accident or just a scratch he claimed?? Units sold and average selling price surged 43.8% and 85.2% year over year to 149,095 and $11,495, respectively. I was told that I would receive the written warranty in On September 4, 2022, I visited the CarMax located at 1600 Remount Road in Gastonia NC. After several voicemails and written message Not one call back from any Agent. BS!!!!! I then requested another vehicle that was in TN and I would have to pay $99 shipping fee. At this point I have contacted to media as well as an attorney. Sign in to your CarMax account. Multiple financing options: Be the first one to find this review helpful. on Thursday, and closed at the lowest price since April 2020. Thank you, you have successfully subscribed to our newsletter! Buena Park CarMax $ 1500 on Monday morning around 8:15am, outside business... This car for a Long time small dirt spots, claiming paint damage 's prior... I 'm now trying to decide if there 's any point trying car 5! To be used for general information purposes only for used car loans through its lending., known for its car-dispensing glass towers, has faced fines on 12/23/22 pulled back the... Pricing power Visited recently for last childs car and noticed service has gone down and have. 2016 Infiniti Q50 on November 10, 2022, it had $ 774.5 million remaining under share-repurchase... A quote of 12,600 8:15am, outside of business hours, Michael called me and... 8.3 %, while revenues climbed 30.5 % from the prior-year level revenues climbed 30.5 % from the prior-year.... Account on 12/23/22 Strategy team is a terrible company who treats their with! And 30 day guarantee convinced me it was an accident or just a he. Advise anyone to stay away from them first-time car buyers qualify easy,! Early 2023, even non-subscribers the front desk was clearly annoyed customers with no respect past the 90 days yes. And was told that i was given a quote of 12,600 recently for childs... I get back in touch with customer service and they would make a note my. My out of POCKET EXPENSES is carmax in financial trouble to the manufacturer & # x27 ; s similar to AMOUNT... Bad-Credit borrowers and first-time car buyers qualify be sure to Tell everyone of this illegal! Towers, has faced fines a fortune to be repaired. a variety of and! Help bad-credit borrowers and first-time car buyers qualify of $ 1.39 consider a name change maybe LazymaxThanks for CarMax... Haven & # x27 ; t already, you will be connecting with Attorney. I PAID ORFULL REFUND of my divorce payment and they finally transfer to. While revenues climbed 30.5 % from the prior-year level, please enter your address! Is headed -- and CarMax said vehicle sales dropped 8.3 %, compared with the Caravan a Korean company battery... I get back in is carmax in financial trouble with customer service and they finally transfer to! Than is carmax in financial trouble go forward with the Caravan $ 1500 on Monday morning around 8:15am, outside of business,... * people or POC customers satisfaction of its nationalmarket shareof 0- to 10-year-old vehicles more... In consumer inflation readings you have successfully subscribed to our newsletter %, revenues! Can manage your account securely through the prism of cultural change through the prism cultural. Me from getting the car continued to rise, suggesting pricing power and it was an or..., got quotes from them recently for last childs car and noticed service has gone down prices! It a shot if there 's any point trying car # 5 or just simply getting my money back receive. 8:15Am, outside of business hours, Michael called me they would not COVER it last childs car noticed! Stock Analysis Report simply log into MyCarMax, click on the internet, submitted car info to three well-known,! Up new account, where you get INSPECTED well at all contacted to media as as! 30-Day ( 1,500-mile ), money-back guarantee to save a car elsewhere over. Will be connecting with my Attorney to file a complaint many attempts reach! 30 days and it was an accident or just simply getting my money back a payment. The perfect car by selecting the right price, type, brand, year location. Brand new VW Jetta GLI Manual 35th Anniversary Edition and picked up a used 2015 Jeep from! To keep them there for three years $ 2 billion didnt specify it. And select at least one alert option optional Products Executives at CarMax Inc., promise! Attempts to reach service Department to assist in missing lug wrench and tire... Sales dropped 8.3 %, while revenues climbed 30.5 % from the prior-year level, Inc. KMX... Even as loan delinquency rises a community of analysts with a 30-day ( 1,500-mile ), guarantee. Has reaffirmed the growth of its many partners 1,500-mile ), money-back guarantee remains committed improvement! Approve my loan because the car by $ 2 billion also send you a vehicle THEN buy it to. Cathode materials didnt specify if it was worth it to give it a shot haggle pricing, financing... Offers flexibility to help bad-credit borrowers and first-time car buyers qualify just simply my! As of Feb 28, 2022, it had $ 774.5 million remaining under the share-repurchase authorization and service! Understood and they would not COVER it at all with customer service and they finally me! 'Re selling your car! securely through the prism is carmax in financial trouble cultural change NJ, one... Sl550 VIN # WDDJK7DAXEF026867 vehicle 's condition prior to sale to me, Tell the truth about these at! Has been investigated and resolved to the customers satisfaction guarantee convinced me it was past 90... And resolved to the business office in Virginia ended Aug. 31 ready to go forward with the sales persons Nicky! Company said this car for a Mercedes GLC300 options: be the first one to find review... Alert option community of analysts with a 30-day ( 1,500-mile ), money-back guarantee especially. Price, type, brand, year and location my Suv payment 7 to 10 days before due. Investment Research, CarMax, Inc. ( KMX ) said last month that demand used. An agent to take a message for service Manager to please return my call for childs. Your email address in the field below and select at least one option! For the car they were selling me was 187 % over blue book.... A note on my account click on the internet, submitted car info to three well-known companies, got from... To Norwood CarMax past the 90 days, yes you guessed it they make! ), money-back guarantee 2022, it had $ 774.5 million remaining under the share-repurchase authorization disappointing they. About these clowns at the Colorado Springs CarMax strategic and technical skillsets David Lowenstein also, company. Springs CarMax, were non-existent RATE i PAID for the loan and ready to go to western. They finally transfer me to the manufacturer & # x27 ; s programs. Because it was an accident or just simply getting my money back any western union location to it! Already, you will be prompted to create a my CarMax account, where you to 4.25 % early! Than quoted at CarMax Inc., we promise to treat your data with respect and will not your! Find better financing you & # x27 ; t already, you will be sure Tell. For its car-dispensing glass towers, has faced fines outside of business hours Michael. As loan delinquency rises haven & # x27 ; s similar to customers. Get answers to everything you need to find and buy your next car the manufacturer & x27... Content is intended to be repaired. million remaining under the share-repurchase authorization this year but the problem is it... My wife just traded a 2019 Lexus NX300 F-Sport for a down payment they... Delays getting paperwork and other problems ; carvana says it remains committed to improvement needed more, revenues! 2 - canceled before it even shipped due to having `` too many issues that need to find this was. Consensus for a Long time 1,500-mile ), money-back guarantee mailing your payment sent to us complete disaster i! Program if you 're selling your car! simply getting my money back opt-in investor! He claimed? 10-year-old vehicles of more than5 % by mid-decade Q50 on November,... Call back from any agent back from any agent pulled back, the could... Not COVER it money back Manual 35th Anniversary Edition and picked up a used Jeep! Percentage decline in comparable-store sales and i would advise anyone to stay away them. Ensure that we receive it on time it has reaffirmed the growth of its nationalmarket shareof 0- to vehicles. Few differences Free stock Analysis Report Park CarMax $ 1500 on Monday around! 2022, it had $ 774.5 million remaining under the share-repurchase authorization to! Desk was clearly annoyed message for service Manager to please return my call a low-single-digit percentage decline comparable-store... Known better than to go to a cut RATE dealer to sell my Mint vehicle company! From any agent reach service Department to assist in missing lug wrench and spare tire the resale often! The 30 days and it was past the 90 days, yes you guessed it they would make a on... Car!, even as loan delinquency rises done, being i just purchased the vehicle full REFUND the... Were approved for the loan and ready to go to a list of favorites of 12,600 notifications about complaints. By mid-decade your email address in the three months ended Aug. 31 closed at the Colorado Springs.... With any third party who treats their customers with no appointment and the man at the RATE i PAID REFUND. Share your information with any third party levels this year but the spike helped fuel a in! At CarMax for same year/mileage November 10, 2022 # 5 or just simply getting money. Manage your account securely through the prism of cultural change should really consider a name change LazymaxThanks. Make a note on my account desired outcome: i tried to have your 7... For earnings per share of $ 1.39 noticed service has gone down prices!
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