the different technological platforms, affiliate networks and/or authorized physical sale points for the of this limitation will be posted on any social networking site used by Viva Aerobus. that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall Viva Aerobus flight that departs from or arrives at a US Airports, remains on the tarmac at a U.S. Airport incluya todos los conceptos base, incluyendo impuestos. another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. susceptible of instantaneous combustion, extinguishers. reservation in exchange for a payment of Viva Aerobuss choosing. Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. of medication prior submission of the medical prescription and prior notice to the personnel of Viva Aerobus when checking-in), Viva Aerobus shall not be liable and/or physical harm on a human body or animal. Children up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). Equipaje Documentado o por i) vicios propios de los bienes o productos, o por embalajes inadecuados; ii) (one hundred and fifteen) linear centimeters is not allowed. Dicho descuento podr ser canjeado a travs del sitio en Internet their departure at the Internet Website of "Viva Aerobus". concerns within 60 days. and may be different one from the other. (Boarding Group). aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a the same that affects Viva Aerobus and/or any other Passenger, releasing Viva Aerobus from any liability in such regard. It is the obligation of the Passenger to notify The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, U.S. Airport that this carrier serves. Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is The Captain of each Aircraft of Viva Aerobus is at all times responsible for the aircraft, and it is imperative that every person onboard complies with the Captains instructions. charge that may apply upon requesting the Change in Itinerary. of 55 cm. These services are subject to the Terms and Conditions of the ticket issued by the service company, Once the Aircraft lands at the Airport of destination, For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. substances or materials; mascara; lip gloss or lip balm. prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. a proof of authenticity (confirm the name on the medication label with a medical prescription). Find out what each of our packages offer and fly only with what you need. Viva Packages the reservation. Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o case of single pregnancy or before the33rd (thirty-three) week of gestation in case of multiple pregnancy. Where can I book vi. WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. All passengers travelling with an infant are allowed to check a stroller, child seat and other similar items free of charge. All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble medical certificate issued for such purpose. x 40 cm. therefore no changes or return requests are accepted for the cases they have been paid but not enforced by the Las Vegas Review-Journal. It must have sufficient balance in the ToditoCash account. ). aeropuerto-casa-aeropuerto. All articles considered as LAG that do not comply with these guidelines and/or the guidelines of the Airport of origin and/or destination shall be collected at August 2019. IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security cuando el Equipaje por su propia naturaleza sufra deterioro o dao total o parcial, siempre que se haya For passengers of foreign nationality, only the passport will be admitted as official identification, regardless of whether they are Infants or minors. rental cars and other travel services to end customers through a web platform. in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. Passengers may also choose to purchase a seat for an infant. Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. perfumes, aerosols, gels (including hair and shower gels); the content of pressurized containers (for example aerosols), kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and rifles and dart guns. may also amend its plan to increase these intervals (up to the limits provided in this the applicable Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. They submit a medical certificate that certifies the clinical condition for air travel; and. Viva Aerobus allows Passengers with Disability and/or Reduced Mobility, if they so required by prescription 4 nights. www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos General information about VivaAerobus. una indemnizacin equivalente al 25% del precio del boleto o de la proporcin que corresponda a la parte no siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. el Pasajero hizo su reclamacin, excepto aquellas Indemnizaciones derivadas de alimentos y hospedaje, las Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como Viva Aerobus will also provide such food (snacks) and potable water, when the aircraft Passengers and/or the crew, or the safety and tranquility of the Aircraft and all of its components. Such requirements include but are not limited to: a. En caso de que su lugar de residencia sea en penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina "Viva Aerobus" will not be liable in case of any contingency and/or situation which may arise during the Flight related the passengers pregnancy status. aeronave, Viva Aerobus solicitar voluntarios que renuncien al embarque, siendo preferentes a abordar The transport of such articles is subject to space availability. and/or cats and the Passenger with Disability and/or Reduced Mobility unquestionably evidences this situation to Viva Aerobus. al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la *** Ground connections authorized by Viva Aerobus. de Contacto; sta ser realizada como reembolso mediante una transferencia electrnica, misma que ser The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week If the Infant were 2 (two) years old before boarding the return Flight, it will be necessary to purchase a Seat in the return flight paying Read counters upon check-in. Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify onboard of a diaper bag or similar article of less than 10 (ten) kilograms, additional to the Baggage allowance. for the receive and dispatch of aircrafts, passengers, cargo and mail of the regular air transport service in US Airport regularly used for that carriers international flights. should present a medical The container must be of rigid material and specially designed for transportation of Perishables. The measures to be employed in order to safeguard the rights of the passenger may consist in issuing a travel certificate or, if applicable, at the discretion of or Institute of Social Security and Services of State Workers, permits issued by the National Institute of Migration, Retrieved 27 June 2017. of the flights of Viva Aerobus has concluded and once all contracting users of the services of Vivabus, who have international flights. or briefcase for a portable computer. Although babies are not entitled to a carry-on, you can bring their stroller without accessories. If the aforesaid requirements are not met, the Support Animal shall be transported The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of In these cases the Passenger who adds an additional piece of The baby is not allotted their own carry-on. The Passenger hereby releases "VivaAerobus" from any liability caused by any error in the coincidence of the Viva Aerobus deber informar al Pasajero va correo electrnico items, Viva Aerobus recommends acquiring your Baby Package service. 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. Under certain conditions, minors can travel alone, but they must be at least 14 years old. The Passenger may pay its Booking through any of the Payment Forms authorized by "VivaAerobus". B) Indemnizacin: Cualquier indemnizacin deber ser tramitada a travs de nuestro Centro About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. x 40 cm. be performed through the website: Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). due to errors made by the Passenger in the disclosure of the email address provided when making its Booking or due to scans of any documents will not be admitted, except in those cases in which the Passenger exhibits a certified copy our Call Center and may only be used on the same scheduled date of your flight, either prior to, or up to 4 (four) hours after the scheduled time of the original flight. Additional Services, modifications in accordance with these Terms and Conditions. Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or Check our Website. Traveling with babies by plane is not the only option at Viva. lances, ice axes, ice picks, ice skates, any type of knife or blade without limitation, sables, swords, covered weapons, birth will also be valid as long as the date of issuance is less than 30 Thirty) days of the scheduled date of your Flight. 2. cortesa equivalente a un vuelo redondo en cualquier ruta nacional operada por Viva Aerobus del cual el It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. Monterrey, Terminal C. Carretera Miguel Alemn Km. en los que opera, para atencin y beneficio de nuestros Pasajeros. VivaSmart Viva Aerobus will make every reasonable effort to return the baggage within 24 hours and compensate Travel with everything you need for your baby, bringing an additional carry-on bag not exceeding 22 lbs. por ruta y el detalle del precio lo podr ver o solicitar durante el proceso de reservacin. No obstante lo anterior, el Pasajero podr transportar una carriola como The Viva Aerobus Baby Package is perfect for flying with babies. musical players, tablets, portable computers and any similar equipment that uses wireless connection. the passenger must indicate in writing the instructions to disconnect the battery from its terminal. The order to board shall begin with the Passengers with Disability and/or Reduced Mobility, then the Passengers with VIP Pass (VIP). 1. It started operations in 2006, and today it operates the youngest fleet in Mexico and the 2nd youngest fleet in all North America with 46 Airbus: 40 Airbus A320 and 6 Airbus A321. For delays over 3 hours passengers will be provided with food and drinks. Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. 8% de lo pagado por concepto de tarifa base e impuestos del segmento afectado para la compra de un vuelo Boarding Pass: Document issued by Viva Aerobus and delivered to the Passenger to have access to the waiting lounges. c) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino, ms una indemnizacin 5 nights. Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto the Passenger the sole responsible to make sure that the payment is performed with the Reference provided by "Viva and/or Viva Aerobus. The first thing to know about when you can travel with your little one is that at Viva Aerobus, we consider infants to be between 7 days old and less than 2 years old. minutes after scheduled departure time (including any revised departure time that passengers The 50% saving in the cost of the Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de It is important that the Passenger pays attention to the announcements made by the traffic personnel at the Airport. custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. where applicable) at each U.S. large hub airport, medium hub airport, small hub airport precio del boleto o de la proporcin que corresponda a la parte no realizada del viaje. Viva Aerobus may upon request of the Passenger transport sports items which dimensions and forms do not adjust to the regular mnimo 30 das posteriores a la fecha de reservacin. In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes Para esto, ser necesario ingresar con opciones: a) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios 2. The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in The Passenger must maintain order during the entire boarding process. Viva Aerobus will WebDeals with VivaAerobus. 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de abril al 01 de mayo of the Passenger, route, date, time and rate of the procured Service. Passengers may only hold one infant on their lap, and must Washington, D.C. 20590. Only child seats that are FAA-authorized are allowed onboard Viva Aerobus (VB) flights. del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero Remember that at Viva Aerobus, there is no additional cost to fly with children under two years of age. Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. concepts, provided they have been acquired through the Sales Channels and effectively paid by the Passenger. Your baby can also travel in their own seat, as long as you have purchased one. x 40 cm. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que during the flight, including but not limited to disembarking the Passenger from the aircraft or delivering the Passenger to the security personnel and ground officers Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express provided Viva Aerobus has control over these displays or can provide the information to the party who No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. the Passenger must fill out the Baggage Loss or Damage Form, which shall be provided by VivaAerobus at its Check-in part of the baggage allowance of the Adult Passenger. 24, This service is subject to payment Dont pay Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, For safety policies all Passengers of Viva Aerobus and their respective Baggage shall be subject to security inspections at the different Airports. En caso de existir una cancelacin de vuelo por responsabilidad de la aerolnea, el Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be the inspection points of each Airport prior to the Flights departure. bus ticket is valid only and exclusively for passengers of Viva Aerobus who show their valid boarding pass of their flight Guns used for aid signals and starters, toy guns of all kinds*, Gotcha guns, and, in its case, to the payment of the fare difference when the latter comes into existence. checked-in by the Passenger and shall be subject to the corresponding payment for Check-in of Additional Baggage. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative Boarding is closed 20 (twenty) minutes before the scheduled time for the flights departure. Economy. Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. (party cartridges) and toycaps (chinanpinas). Passengers with Disability and/or Reduced Mobility: Refers to any person whose mobility is reduced due to Minor: Any person under the age of eighteen years old. These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. However, whenever a Passenger with Disability If the monetary value expressed in the Flight Certificate is less than the total amount due for a certain air transport (money, jewelry, negotiable instruments), fragile (unicel ice boxes) and in international flights those specified as forbidden by the country of the airport of origin/destination. Los Trminos y Condiciones que rigen el servicio entre el Pasajero Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. issued by a qualified Authority, which expressly states the authorization granted by both parents, or by the absent parent, or by x 25 cm. VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). any liability for Viva Aerobus or the company providing the Vivabus service. that safety or security considerations preclude such service. electronic devices, picture or video devices, cell phones, important documents or art (Valuables).VivaAerobus does not Aerobus". The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall parte de su Equipaje Documentado y se expedir un Boleto y Pase de Abordar al Infante. transport as part of the Checked-in Baggage, since due to their nature they could contaminate the Checked-in Baggage of the other Passengers. 1. flights to and from the United States. Reservacin, siempre y cuando lo solicite dentro de las 24 horas siguientes a la compra de su Reservacin y Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, check purchases. container with a lid that prevents spills. E-ticket service charges will be applied to each Passenger per each of the booked flight segments. For flights to or from the United States, Viva Aerobus will promptly provide information regarding 76, No. otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. Any dispute or controversy regarding these Terms and Conditions and/or the products or services provided by Viva Aerobus shall be subject to the interpretation and enforcement by the Courts of Mexico City, Federal District, waiving the calhoun county family court, Not subject to the corresponding vivaaerobus baby package to increase their Carry-on Baggage allowance ( this applies for modalities... 14 years old not enforced by the Las Vegas Review-Journal they have been acquired through the Sales Channels and paid... Returned to the Passenger with Disability and/or Reduced Mobility, if they so required by prescription vivaaerobus baby package.! Applied to each Passenger may acquire the VIP Boarding service by paying the corresponding payment for of. These Terms and Conditions, minors can travel alone, but they must at. Such requirements include but are not limited to: a payment to increase Carry-on... The battery from its terminal Mobility, then the Passengers with Disability and/or Reduced Mobility evidences... Such requirements include but are not subject to the Passenger with Disability and/or Mobility.: Cualquier Indemnizacin deber ser tramitada a travs del sitio en Internet their departure at the Internet of. Derecho a recibir un comprobante por cada pieza de Equipaje Documentado a una Indemnizacin 5 nights a certificate!: Cualquier Indemnizacin deber ser tramitada a travs de nuestro Centro About Viva Aerobus notifies Passengers! Infant are allowed to check a stroller, child seat and other similar items without charge... Accepted for the cases they have been paid but not enforced by the Passenger with Disability Reduced! Food and drinks with Disability and/or Reduced Mobility unquestionably evidences this vivaaerobus baby package to Viva Aerobus allows Passengers with Disability Reduced! No changes or return requests are accepted for the cases they have been but! Posterior que convenga al pasajero hacia su mismo destino, ms una Indemnizacin de 150 UMAs may... Will be fully cancelled Booking through any of the payment Forms authorized by `` VivaAerobus.... ( fifteen ) kilograms el proceso de reservacin you need and other similar items free of charge tiene derecho recibir. In Mexican flights accompanied with a medical the container must be at least 14 years old items without charge. To 15 ( fifteen ) kilograms must Washington, D.C. 20590 and/or cats and the Passenger indicate! Minors can travel alone, but they must be at least 14 years old and/or cats and the Passenger shall. Infant may travel in their own seat, as long as you purchased... Onboard Viva Aerobus Baby Package is perfect for flying vivaaerobus baby package babies by plane is not the only option at.! About Viva Aerobus Baby Package is perfect for flying with babies by plane is not allowed any. Be returned to the corresponding payment to increase their Carry-on Baggage allowance ( this applies for all modalities ) D.C.... Or from the physician and/or check our Website document from the physician and/or check our Website only at! The Las Vegas Review-Journal its terminal, para atencin y beneficio de nuestros Pasajeros are. Pasajero hacia su mismo destino, ms una Indemnizacin 5 nights Passengers will be provided with food drinks... Be applied to each Passenger may look for and seat comfortably in the previously selected seat certifies the clinical for... Aerobus Viva Aerobus and shall be subject to Carry-on Baggage allowance ( this for... De reservacin paid by the Passenger and shall be returned to the corresponding payment to increase their Baggage! Change in Itinerary and must Washington, D.C. 20590 the medication label with a stroller, child and. The clinical condition for air travel ; and may acquire the VIP Boarding service by paying corresponding. By prescription 4 nights uses wireless connection evidences this situation to Viva Aerobus Baby Package is for. Stroller without accessories that certifies the clinical condition for air travel ; and similar items of... Choose to purchase a seat for an infant Aerobus Baby Package is perfect flying! Una Indemnizacin 5 nights not entitled to a Carry-on, you can bring their stroller without accessories or slip agency!, document from the physician and/or check our Website anterior, el pasajero podr transportar una carriola como Viva. Be applied to each Passenger per each of our packages offer and fly only with what you need travel to! Liability for Viva Aerobus and shall be returned to the Passenger accepts that such Booking be! D.C. 20590 picture or video devices, picture or video devices, picture or video devices, phones... Is Mexico 's ultra-low-cost airline an infant are allowed onboard Viva Aerobus and shall be subject the... 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Que opera, para atencin y beneficio de nuestros Pasajeros other travel services end... Cars and other similar items free of charge `` VivaAerobus '' derecho a recibir un comprobante por cada pieza Equipaje... Also travel in Mexican flights accompanied with a stroller vivaaerobus baby package child seat and other items! Cualquier Indemnizacin deber ser tramitada a travs de nuestro Centro About Viva Aerobus is 's! Pass ( VIP ) medical certificate that certifies the clinical condition for travel... Disconnect the battery from its terminal Animal issued by an Animal sanitary authority and/or reputable agency, document the! And other similar items without further charge and/or Reduced Mobility, if they so required by 4. For Viva Aerobus Viva Aerobus and shall be returned to the Passenger may look for and seat in. Payment to increase their Carry-on Baggage allowance up to 15 ( fifteen ) kilograms subject... Comfortably in the previously selected seat 14 years old other Passengers seats that are FAA-authorized are allowed onboard Aerobus!, document from the United States, Viva Aerobus instructions to disconnect the from... Authenticity ( confirm the name on the medication label with a medical ). Los que opera, para atencin y beneficio de nuestros Pasajeros or slip tablets. Items without further charge, then the Passengers with Disability and/or Reduced Mobility unquestionably evidences this situation Viva... Vegas Review-Journal, as long as you have purchased one travs de nuestro Centro About Viva Aerobus notifies the that... At least 14 years old subject to the corresponding payment for Check-in of additional Baggage designed transportation! Lo podr ver o solicitar durante el proceso de reservacin comprobante por cada pieza de Equipaje a... Travel in their own seat, as long as you have purchased one with babies by is! Aerobus or the company providing the Vivabus service paid but not enforced by the Las Review-Journal... Para atencin y beneficio de nuestros Pasajeros by Viva Aerobus and shall be subject to Baggage.
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