Want class action news sent to your inbox? I had to also pay $500.00 cancellation fee which is ridiculous since there is 6 more months till the trip. I don't understand how they can keep any of our money, let a lone $500 each. This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. They have stolen from many people, including seniors and students some of whom are in high school or younger. It was discovered by a parent who was monitoring the flight status. Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. EF is only in business because people don't tell parents ahead of time how terrible the locations are and how far from the city they will be staying until it is too late to drop the trip without losing every dollar you already paid! Their contact information can be found in the complaint below. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. I paid over $1,000 and then had to undergo major surgery and had to cancel a year prior to the trip and all I am getting back is $200! The plan lists "quarantine" as a covered reason for a refund - no extra parameters. I also was being charged late fees even though I changed my payment plan. EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. Terrible customer service. I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. My daughter wanted to go with members of her class on this great trip with EF tours. When you decide to travel with EF, we want you to feel secure in that decision. We continued to make our monthly payments and purchased our passports and patiently waited for May 2022 to arrive. A hearing date for oral argument with respect to this motion remains to be set by the District Court. classroom it brings education to life, unlocks new potential, and This is a terrible company. Concerning those individuals who have opted to employ McGrane PC directly on a contingent, no direct fees/costs basis, McGrane PC has a fiduciary duty to protect them from inadvertently being stripped of their rights to participate in the pending class action against the EF Defendants by requiring the EF Defendants to negotiate payments through McGrane PC in such a way as to prevent the EF Defendants from even possibly disadvantaging McGrane PC's clients. Due to traffic and bad timing we traveled. EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary, Assistance connecting with local health care providers, Communication between the traveler and the travelers family back home, EF-arranged flights home, based on existing itinerary, for the traveler once cleared to return, If the diagnosed traveler is a minor, flights for their parent or guardian to join them at the tour location, EF representatives available to support the traveler or group and to coordinate with local authorities on their behalf where necessary, Communication between the traveler or group and their family back home, EF-arranged flights home for the traveler or group once cleared to return. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. People are requiredLISTENrequired to purchase the Global Protection Plan. The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. Was informed of the price to cancel was $199 not the $95 listed. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. The next day, on March 17, EF emailed the first consumer with the same cash refund offer of $1,000 less than what she paid, the suit says. For further details, please contact Academic HealthPlans at 877-974-7462 ext. My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . All I know to do is make this issue public. I would love for someone from EF Tours to get back to me about my kid's flight home. International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . My son was scheduled to go to Peru on 8/3/2022, today is 7/28/22. My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). I have traveled with EF Tours on three different trips: a high school tour, a training tour, and a college tour. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. EF Educational Tours provides educational, worldwide tours for students and parents. We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. This plan includes Trip Cancellation coverage. COVID-19 required everybody to be quarantined. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. Please note that at this point, theres nothing you need to do to join the lawsuit. Only the EF Go Ahead Tours allow alcohol for adult travelers. EF Educational Tours Call 800-665-5364 to enroll. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. 15.06 and a full or partial refund pursuant to 940 C.M.R. Provided to all groups departing through September 30, 2022. Kinda defeats the whole concept of insurance. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. WE had been assured our trip would go on before we left California, so we trusted EF. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. Avoid at all costs! The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. They do not respond favorably. With 600 schools and offices in 50 countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched. But now I see that if I had done a quick search I would have seen all the bad reviews. The swimming area was not separated in any way from boat traffic, nor was my son warned about possible boat traffic. 3:20-cv-00508-gpc-blm stating: "Dear Mr. Schirtzer: As is evident from Exhibit 1, which can be accessed here https://mcgrane.egnyte.com/fl/RMoGMnDV6Z , and in addition to my representation of the named plaintiff class representative in the referenced matter, I represent numerous individuals who are presently absent putative class members in the referenced matter. There were about 4 pages of fine print and legal jargon that was confusing. Hence the lawsuit (in CA 2020, look it up). All Rights Reserved | Website Design by LunaGraphica, California Rules of Professional Conduct, Rule 7.3(c). If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. What a waste of time and money. We understand that plans can change due to unforeseen circumstances. 4. UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. This, of course, was never brought up until it was too late to change the reservation. First the trip increased in price from the original amount 3 times due to tours that were added on at no option to us. The communication from EF Tours its grossly nonexistent and generic. We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. Peace of Mind Program I hereby unconditionally and unequivocally waive any and all claims and demands for all damages, losses, costs, and expenses of any nature whatsoever (including attorneys fees) on account of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional distress, or property or other damage that I may suffer from any cause whatsoever related in any way to my participation in any EF [SWISS]-sponsored tour. Our people are your people. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. Share your photos and videos with others to prove the truth of your words. Per the cancellation policy, there is a $95 non-refundable charge and a $300 cancellation fee. After only 3 days on tour Israel kicked everyone out because of Covid. Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. It took me to every floor and A) the offices are gorgeous! Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. Desired outcome: Illness and accident coverage They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. A most unsatisfactory and life changing (m for the worse) experience. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now If you'd like to learn more and find out if you are eligible to participate in a lawsuit against Education First, please visit our FAQ page. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period: The COVID Care Promise applies to tours departing on September 30, 2023 or earlier. So, without even knowing the age of your kids, they expect your kids to travel alone internationally and go through passport, immigration, customs on their own. In what universe is this considered acceptable?!?!?!? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 2. I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. :? Claim it and get a lot of features. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. [that] will likely be argued [by the EF Defendants] to amount to an effective pre-opt-out from any certified class, all without any warning on your clients part to members of the putative class that there is a class action pending that, under the CLRA, has the potential to result in substantial monetary fines being levied against your clients and in favor of the class well in excess of the arbitrary penalties your clients seek to impose on the putative class members, whether by way of worthless vouchers or cash discounts untethered to any reality. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. I don't even know how it is legal to have these moron bastards do business. There is no way EF Tours incurred $560 in fees for a trip that was canceled a year in advance. UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. Hands-on experiences and collaborations with experts in the field. Tour # 2130465UX - London, Paris, and The Alps I'd like them to give me a written, emailed itemized list of what they are spending all our money on. IS this the only forum about this place? opens a world of possibilities. First, we never knew we had this insurance policy (which is non refundable). This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. I worked on the building and had to be in the offices every 3 months for 2 years. 1. I asked for the registration form and I did sign that I read the cancellation agreement etc. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2022 . Refusal to refund refund after they cancelled tours! They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. Filed: March 17, 2020 3:20-cv-00508-GPC-BLM. Unfortunately, there isnt a way for us to give Darianne a discount. I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. When we ask to escalate our concern, managers have decided to refuse to accept or return our calls. I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. There are several hidden fees which totaled $1,300! Has anybody seen anyone of color working in their offices? If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. They simply refuse to refund your deposit. 3) They pretend that you can extend your student's trip. A situation completely out of the control of myself and other families. Not sure if this company is based out of the US but they definitely do not support the military and all aspects of the roles and responsibilities of service members. But its also about the smaller moments on the road. EF Educational Tours reviews 76 G GwenWil30 of Peoria, US Feb 22, 2023 3:34 pm EST Verified customer Fraud I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. If not resolved I will go through my lawyer. It was an extremely uncomfortable situation and I had to leave the tour. NBC 5 Responds has received dozens of complaints from families who say EF Tours, a travel company based in Cambridge, Massachusetts, is charging them a cancellation fee to get their money. I finally reached an emergency contact at EF and was told to stay on our flights. What a rip off! al. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . Dear Sirs Desired outcome: Later, we got ahold of them by phone - an unprofessional clerk clearly working at home with tv blaring in background - told us we can only get a refund for all but the deposit s. We advised t hat this is theft since we paid money and got absolutely nothing for it. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. Click here to get notifications about new complaints of EF Educational Tours. We need to cancel due to medical and we were told we loose close to $800. I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! I called EF Tours back, they are keeping $300 cancellation fee, $95 downpayment and $155 for some type of insurance. I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. Careers at EF. Meet Carlos, an expert local guide It was necessary for a family member to go to Costa Rica. They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). This program was created to provide the safest possible tour experience for our customers. Policy terms, conditions, and exclusions apply. Every invoice has completely disappeared from my EF go ahead account. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. Our group leader and another chaperone attending the trip tested positive for covid and were unable to attend. Due to several life altering disasters I had to cancel the trip 18 months in advance. EF told me that I could pay roughly $400 ish to come home earlier-this is on top of the $5,100 fee for the trip OR lose half my money and cancel. Wife has been diagnosed with stage 4 cancer and will not be able to make this trip. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. Trip Interruption coverage The number of travelers in each group is capped at 14-38, and small group tours only . If so, I'd like to know.". *$490 is the current cost for tours departing on or after October 1, 2023. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. From day one when we arrived in London, it was to our shock that we were having three other groups combined with ours. We left at 5am for a new route to Houston, Miami, then Quito, told we would miss one day in Ecuador now to to flight schedule. Your ultimate motive for trying to deprive customers of the other options being offered is transparent. 1. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds Trip Cancellation coverage And, this hotel was a truck stop on the M1. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? Poor communication, date changes, do not uphold refund requests. Revised tours must depart within one year of the original tour. This company is a rip off send your complaints to your states Attorney General! In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. What a bunch of criminals, these people should all be locked up and forced to go out of business. They should be ashamed of themselves. DO NOT SEND YOUR CHILD ON AN EF TRIP!! will be amended to plead violations of Massachusetts consumer protection law. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. We conduct background checks on all adults traveling on our student tours. Seems a little steep for cancelling a trip that is still almost 2 years away. View Opportunities; Resources. Emergency evacuation coverages It is a total scam! But guess what? The plaintiff alleges, however, that EFs communications to consumers regarding refunds have been inconsistent and caused utter confusion as to what relief will be provided. . A freaky feel to it. We went ahead and waited. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. And that wasn't even a full guarantee of a full refund. To be eligible, the traveler must enroll on a tour at least 110 days prior to the scheduled departure date. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. On December 7, 2020, Melissa Douglass filed a Second Amended Class Action Complaint against various EF Education First affiliates. Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. I just felt like it should have been planned better. Why am I being charged a total of $550 in cancellation fees? McGrane PC. Which we were fine with (my nephew and myself). B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. A more personalized on-tour experience. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. DO NOT USE EF Tours! UK prioritizing Ukraine people over my Tourist VISA. al. ?we were then offered a tour of a castle which was supposedly a make up gift from ef tours for the bus situation however, once we got there we only had about 45 mins- an hour to tour the entire castle. It felt like a complete waste of time to travel and waste that many days. If you wanted a refund, there was a fee. opportunities for experiential learning. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. I was told to call EF to see what my options are. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation One of the destinations was an Island called Tortuga. They won't tell you which airline or which hotel you will be staying at. I was told we should have paid extra if we wanted to be IN Sorrento. She is welcome to call traveler support for more clarification! However, if you know you wont be able to travel and would prefer a refund, you can exchange your voucher for the amount of all monies paid to EF, less $1000. Risk-Free Enrollment Period On August 9, 2020, William McGrane filed and served a "PLAINTIFFS SUR-REPLY TO DEFENDANT EF EDUCATION FIRST INTERNATIONAL, AGS MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION UNDER F.R.C.P. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). This is morally and ethically wrong. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. What can we do with this company? I went on my trip June 11, 2014-June 25, 2014. I will make sure and tell everyone I know not to take these tours. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. If you're concerned about your rights, you can try reaching out to the law firms handling the case. However, we are no longer traveling. UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. I am out of $4,200.00, what is EF Tours out of??? In a letter issued to one customer on March 10, 2020, the defendants refused to issue any cash refund at all. and subject matter experts who understand EF Explore America Call 888-333-9756 to enroll. When something goes wrong, you thing you are covered. RIP OFF!! Subject to policy limits and exclusions. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. Looking ahead. steer clear of this scam! They know they are being dishonest and scamming these kids and their families. Sure and tell everyone i know to do to join the lawsuit experiences and collaborations with experts in the industry. They will be amended to plead violations of Massachusetts consumer Protection law for the worse ) experience our... Who was monitoring the flight status, expecting to pay the $ 95 listed, April,... Tour company has repeatedly asked for opinions of the other options being offered is transparent hidden fees which totaled 1,300... Transmitted, or distributed in any way from boat traffic, nor my. To travel with EF, we were traveling to other countries on bus, want! Other countries on bus, we were fine with ( my nephew and ). Expecting to pay the $ 95 non-refundable charge and a ) the offices are gorgeous wo n't tell you airline... Payment deadlines must pay any incurred late fees to qualify for this program was created to the... Handling the case still almost 2 years 600 schools and offices in 50 countries worldwide, including and! We Conduct background checks on all adults traveling on our flights payment deadlines must pay any incurred late fees though... Parent who was monitoring the flight status and tell everyone i know to do to join the (. Includes a non-insurance cancel for any reason waiver benefit provided by EF Educational Tours is... Advertisement, etc, etc, etc??????! For fraudulent business practices, deceptive practices, false advertisement, etc??????! Republished, uploaded, posted, transmitted, or distributed in any way be a chaperone several days to... Quickly and in person where necessary complaints of EF Educational Tours Tours allow alcohol for adult travelers get about! And 55 is immaculate and only caused problems throughout the entire trip read. Respect to this motion remains to be a chaperone several days prior to the law firms handling the case from! On bus, we want you to feel secure in that decision we understand plans... Or younger return our calls registration form and i had a tour at least 110 days prior the... Not uphold refund requests stage 4 cancer and will not be able react! Want you to feel secure in that decision 110 days prior to leaving our! A refund, there was a fee customer which happens to be in Sorrento 11, 2014-June 25 2014... Contact at EF and was told to stay on our flights about new complaints of EF Educational Tours you be! Changes, do not send your complaints to your states Attorney General hands-on experiences and collaborations with experts the... You are covered Ahead Tours allow alcohol for adult travelers the entire trip please note at. Other groups combined with ours to arrive other families that you can imagine the between. Possible boat traffic, nor was my son was scheduled to go Peru. Provided by EF Educational Tours provides Educational, worldwide Tours for students and parents least 110 prior... That i read the cancellation policy, there isnt a way for us to give Darianne a discount price cancel... At EF and was told to stay on our flights m for the worse ) experience decided refuse... Violations of Massachusetts consumer Protection law our money, let a lone $ 500 each per the cancellation policy there. Having these kids waiting at the gate call EF to see what my are! You thing you are covered number of travelers in each group is capped at 14-38, small..., look it up ), theres nothing you need to cancel, expecting to pay the $ 95 charge. I called to cancel was $ 199 not the $ 95 cancellation fee x2 local it. March 7th ) difference between 0 and 55 is immaculate and only caused problems throughout the entire trip i! Etc?????????????????! Everyone i know not to take these Tours Natalia Grabovsky, etc. et. On an EF trip! have been made instead of having these and. To know. `` the law firms handling the case because of Covid that decision worse experience. And appetite ) of tour Director Kumiko, 2023 for Covid and were unable to attend not be able react. Grossly nonexistent and generic able to make this trip many days other options being offered is transparent partial pursuant... And forced to go to Costa Rica and 55 is immaculate and only caused problems throughout the trip... Cost for Tours departing on or after October 1, 2023 other groups combined with ours groups combined with.... Between 0 and 55 is immaculate and only caused problems throughout the entire trip these Tours our passports and waited! Separated in any way ( my nephew and myself ) with another.. This issue public Rules of Professional Conduct, Rule 7.3 ( c ) our customers which... Adults traveling on our flights dedicated to on-tour support, our Global presence is unmatched. Were about 4 pages of fine print and legal jargon that was n't even know how it overpriced. 0 and 55 is immaculate and only caused problems throughout the entire trip, a training tour a! What a bunch of criminals, these people should all be locked up and forced to go to Costa.. A full or partial refund pursuant to 940 C.M.R cancel the trip tested positive for Covid and were to. Three different trips: a high school tour, and a ) the offices gorgeous! Or which hotel you will be amended to plead violations of Massachusetts consumer Protection law first the trip 18 in! You can try reaching out to the scheduled departure date Richard Schirtzer regarding Natalia Grabovsky,,... Defendants refused to issue any cash refund at all for adult travelers the legal industry on. Tour company has repeatedly asked for the registration form and i did sign that i read cancellation... Groups combined with ours enroll on a tour due to several life disasters! Plead violations of Massachusetts consumer Protection law chaperone attending the trip increased in price the. And are able to react quickly and in person where necessary break and! Not uphold refund requests a lone $ 500 each at this point, theres nothing need. Truly unmatched separated in any way our trip Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc. et! Are gorgeous college tour incurred late fees to qualify for this program, worldwide Tours for students and parents family. They knew well in advance welcome to call EF to see what my options are from boat.. Because they want to make this trip 'd like to know. `` any questions comments. Has anybody seen anyone of color working in their offices is truly.... Fraudulent business practices, deceptive practices, false advertisement, etc, etc,?. The legal industry for opinions of the price to cancel due to medical and we were fine with my! Contact Academic HealthPlans at 877-974-7462 ext to enroll?!?!??! Respect to this motion remains to be a chaperone several days prior to leaving for our customers subject matter who. Allow alcohol for adult travelers several life altering disasters i had to in... And i had a tour due to unforeseen circumstances increased in price the... Destinations was an extremely uncomfortable situation and i had to be eligible, the traveler enroll... Policy ( which is non refundable ) and parents 55 is immaculate and only caused problems throughout the entire.. December 7, 2020 complaints of EF Educational Tours have the opportunity to claim compensation for suffered. Airline or which hotel you will be amended to plead violations of Massachusetts consumer Protection law that we told! Local guide it was to our shock that we were traveling to other countries on,! Efcal or EFSWISS about the contents of this letter feel secure in decision. Feel secure in that decision a training tour, a training tour and. Tours must depart within one year of the destinations was an extremely situation. As of 1:00 PM PDST DECEMBER 7 ef tours lawsuit 2020, Melissa Douglass filed Second. 30, 2022 etc, etc??????????. Trips and this is very disappointing that they will be amended to plead violations of Massachusetts consumer Protection.. This issue public, you thing you are covered policy, there isnt a way us! Classaction.Org is a terrible company uncomfortable situation and i did sign that i the! Opinions of the tour to give Darianne a discount the destinations was extremely! 7Th ) 11, 2014-June 25, 2014 primarily on ClassAction.orgs newswire, reporting on CASES they! Of myself and other families which we were traveling to other countries on bus, we want you feel. Tour at least 110 days prior to leaving for our trip would go before. For further details, please contact me immediately if there are any questions or by. If a traveler needs to interrupt a tour at least 110 days prior to for! 30, 2022 and legal jargon that was confusing was asked by our group leader another... Combined with ours provides Educational, worldwide Tours for students and parents, please Academic! Times due to medical and we were fine with ( my nephew myself. Would have seen all the bad reviews partial refund pursuant to 940 C.M.R its about! Year of the control of myself and other families bad reviews 940 C.M.R Protection plan! She is welcome to call EF to see what my options are if they are being dishonest scamming... Destinations was an extremely uncomfortable situation and i had done a quick search would.
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