If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. We aim to have normal service resumed as swiftly as possible. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Ticket Types. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 7.4 In serious or repeat cases of Trio Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. Your My Ticket will have the expiry date printed on it. No trains are running from the station. Introducing Merseytravel's 03 Tickets for Adults . Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Customers have the option to open a personal or business T-FLOW Account. How do I buy a ticket online? You should receive your ticket within seven days. Term Time Tickets 2013 - Merseytravel. Your Solo tickets will be available to load to your card next time you board the bus and Railpass tickets are collected from the ticket validator or gate at the station . Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains 7. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. 7.5 Photographs and photocopies of a My Ticket or payment receipts without the My Ticket shall not constitute a valid ticket for travel. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. Monday- Friday before 8pm during term times only. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. MetroSmart is a website where you can register your Merseytravel smartcard and buy tickets online. 14. (c) Merseytravel reserves the right to refuse any incomplete Application If we are unable to accept your Application, we will inform you of this in writing, by email. , quoting your order reference number and our team will investigate. Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. Check the date. Bus operators may also have their own ticket which is more suitable for you check their websites for details. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? What if I lose my smart Solo Term Time Ticket or it is stolen? (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. Before the registration process you must read and accept the terms and conditions. 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:You must be registered as living in a property in one of the districts of the Liverpool City Region; (a) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(b) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. 02. 6.3 More than one Saveaway Ticket can be loaded on to your Merseytravel Smartcard, but multiple Saveaway Tickets cannot be used for the same date of travel. Merseytravel is committed to processing your personal information in a clear and transparent way. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. ,quotingyour order reference number and our team will investigate. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. 7.3 We may withdraw your Trio Ticket, including refusing to accept the continued use of such Trio Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Which dates are covered by Solo Term Time Tickets? (a) The Account Holder can make payments to their Account by Direct Debit or online top-up using a debit/credit card via the Mersey Tunnels website for any addition to the concessionary journeys. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. We do not currently offer an app but our MetroSmart website is mobile friendly and the site can be accessed online, via your mobile phone or tablet. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. MetroCard is a contactless smartcard for public transport tickets. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Solo Ticket has been added or is to be added to. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). You will then be able to register your MetroCard and buy tickets online. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. We will refund a Term Time Ticket in line with our refund policy. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones If your card has been damaged, a replacement fee may be applied. How do I collect my ticket? In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. I have a Walrus card - do I need to change this to use the MetroSmart website? You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. If this information changes, for any reason, you must notify us immediately. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. There is no need to get 2 buses to that hotel. Solo. (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website. (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. Bus operators may also have their own ticket which is more suitable for you check their websites for details. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. Keep your receipt or email confirmation as proof of purchase. comply with any legal requirements placed upon Merseytravel. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. 6. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. 1. We can also be contacted using the contact details set out in clause 2.2. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. (c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). Is my Term Time Ticket valid across all areas of Merseyside? MetroCard is a smartcard for public transport tickets. You will need to have your card checked to ensure there isnt a problem with it. A VRN can be linked to only one T-FLOW Account. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. 3.2 The Saveaway Ticket can also be used beyond the Merseyside boundary for trips to Chester, Ellesmere Port and Ormskirk provided that these journeys are made by via Merseyrail services only. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our website. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. You can combine different types of season tickets for journeys through different areas or zones. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. Severability 13.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. Merseytravel Centres stock only local tickets. Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. You can just get the Arriva #89 all the way there from Liverpool airport. 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. We aim to have normal service resumed as swiftly as possible. Fast Tags are supplied for domestic and private use and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The Solo Adult Annual Ticket will also specify its date of expiry. How do I buy my first Smart Solo Term Time Ticket? 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. Which dates are covered by Solo Term Time Tickets? The app allows you to plan journeys for now and any time in the future. You should also read and accept the terms and conditions at the bottom of the page before you . Solo tickets are valid on any bus service across Merseyside. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. Refunds8.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. Contents. This fee is to cover the card production and distribution costs. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Solo tickets are validon any bus serviceacross Merseyside. The initial activation must be paid to enable any Saveaway Ticket to be loaded onto a Merseytravel Smartcard. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. The MetroSmart website will only show your online ticket purchases. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. If you buy it at a Merseytravel Centre, your ticket will be available immediately. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. 3. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. My ticket is not working. 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