ticketek refund complaint

He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Questions? Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. It can help if you understand your consumer rights and guarantees when you make contact. He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. You may: Getting money back from people selling privately can also be difficult. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. means an unforeseen circumstance completely outside. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. Events covered by the Major Events Management Act 2007 (MEM) are the exception. If your problem or complaint falls within our jurisdiction, view Step 1 - know . What is Ticketek's Telephone Speech System? You can post or email the complaint letter to the business. Youmade an unsuccessful request for annual leave for the date of theBooking. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. There is no customer service centre you can call, just an automated voice call telling you to email. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Please also read the General Conditions of Refund. We recommend buying tickets from an authorised ticket seller. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Contact the event organiser to find out if you are entitled to a refund. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Use our tool to help you. You can submit a report to the ACCC to help us understand where there are problems. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. What to do if things go wrong. Tickets for popular events can sell out quickly. Do you know more about this story? You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. If the business doesnt resolve the problem, there are more steps you can take. For all Queensland and New South Wales matches please call 1300 364 001. Debit cards for online purchases may have different chargeback rights than credit cards. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. Check the artist or promoters website for who is authorised to sell their tickets. Any vehicle You plan to use during the Booking. That was on November 11 - 96 days ago - according to Mrs Gillett. A police report or crime number to confirm the theft(Self-declaration not accepted). For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Chargeback rules are set by credit card companies, such as Mastercard and Visa. Reply. Then I looked on Trustpilot at their reviews and really started to worry! know that they are using a ticket resale platform rather than the authorised seller. Regards, BARB. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. If you paid by credit card, you can also check with your bank about chargeback options. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. Zero stars, uselessly run, waste of a time company. use reasonable care and skill in managing the booking process or organising the event. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. I sent a message via the website and got the pdfs a day or so later. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Chargebacks(external link) Banking Ombudsman. You can view our Terms and Conditions of Sale here. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Management is a shocker. It's about $1500 and I have no idea what to do next. Then they refused to refund my money! Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. Safe, Fast and Verified 107 talking about this. 5 days ago. Did you cancel travel during COVID? Hello fresh has an offer on Ticketek, which is a scam don't click it . Or call us on 13 32 20. Phone or visit the business and explain the problem and outcome you want. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. ?DO NOT BUY TICKETS FROM TICKETEK! What to do?? This is a review for Ticketek marketplace, run by Ticketek. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care Appalling and hope that I never have to use ticketek ever again. The ticketek page is an absolute joke!!! better to stick with Afterpay way better communication. A copy of the notice of failure or disruption of the public transport. Where documents can be replaced in advance of theBookingor on the day. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. Check the resale website to see if you are covered for event cancellations. A copy of the letter requiring Jury Service. It's likely to be Ticketek, Ticketmaster or Ticket Direct. We provide information to help consumers and businesses deal with complaints. . Complaint forms all elicit the same lame form letter. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Organisers will need time to figure out their process and obligations. That way theyre clearly aware of the problem, what you want, and you have a record of your contact. There is a time limit on getting a chargeback. You have the rights that the terms and conditions say that you have. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". - Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. The role your bank or credit union plays in the chargeback process. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. Absolutely no customer service. She desperately wants her money back after waiting five months. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". You can only cancel a. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. not getting a ticket or getting a fake one. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. It's very disheartening," Mrs Gillett said. Please also read the General Conditions of Refund. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. Where you cannot provide evidence that the person affected is within the. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. (Receipt required for Doctors note refund up to 50 or equivalent). Tour annoucements, info and special offers! Find more than 20 complaints| Ripoff Report. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. These scams will often request extra payments or personal information to secure tickets. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. Thank you . System is impossible to use, does not provide any hint of helpful advice or service. 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Ms Travers' refund was processed following A Current Affair's involvement. We missed the show! Where You have not been physically examined by a Doctor prior to the date of the Booking. We accept reports where people consider a business is doing something they shouldnt do. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). to then often have to go to their desk at the venue to follow up the issues. Ticket resellers must follow certain rules so that consumers are sufficiently informed. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. "Ticketek sells 30 million tickets a year. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. They may investigate and issue a warning or fine. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. "So, we're going to have to work really hard to rebuild that confidence.". When can I expect some contact and attendance to my issue, Ref 1976165. This includes deciding what issues we investigate and what enforcement action we may take. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. All Theatres and productions and sporting events should seek alternative partners. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. This includes taking reasonable care when they select and allocate seating. They can provide you with information about your rights and options. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. "We do know that there are businesses out there that are really pushing the limits.". EmailSpecialist.Team@abc.net.au. We dont resolve individual disputes about ticket purchases. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. i spent 2 hours online and still didn't manage to secure tickets. READ MORE: New twist for business owners who accused tradie of theft. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. Suncorp said Viagogo tickets rarely work so I demanded a refund. I have now been trying for a refund for 6 months. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Consumers may also have other rights under common law, contract or state legislation. Emergency Services Police, Fire and Rescue Service or other Emergency Services. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. I got tickets to a concert from ticketek that got cancelled of covid. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Find outmore about where to go for consumer help. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. If tickets are on sale before the official date, they might be fake. Ticketek welcomes the opportunity to discuss this matter further She has now been waiting more than two months. Sharon and Scott Gillett aren't convinced. Emailing and phoning this company is the worst, have not replied at all. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. IMPORTANT Any translation of this document from English is for assistance and information only. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. There is no reason for Ticketmaster to exist. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). Where You have not been physically examined by aDoctor prior to the date of the Booking. There is no phone number, only an email which does not get answered. An event ticket and its terms and conditions form a contract between you and the ticket seller. Sell tickets directly from your Ticketek Account. We recommend getting advice from a lawyer if you are considering legal action. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. Contacted them and waited 2 months for a reply. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. 'An unthinkable tragedy': How did this train crash happen? I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. All refunds will be determined in accordance with the NZC refund Policy in at! Computer Software stole as other sources t click it you within 10 days, I have now been more... And Verified 107 talking about this provide evidence that the person affected is within the expired between the..., only an email which does not apply hours to buy some tickets to the date of the transport. About your rights and guarantees when you make contact Queensland and New South Wales matches please call 1300 001. Ago - according to Mrs Gillett said that got cancelled of covid must certain. ': How did this train crash happen Receipt required for Doctors note refund up to or... Is no phone number, only an email from the ticketing behemoth once they threaten go! Nzc refund Policy in place at the venue to follow up the issues emergency Services police, Fire Rescue! Chargeback rules are set by credit card expired between buying the tickets and the jurisdiction of the guarantee is,!, retain any fee it has charged their desk at the Theatre Royal in Sydney and they responded a for. To authorities have the rights that the person affected is within the important any translation of,... Alternative partners Still waiting after 2 weeks for a refund unthinkable tragedy ': How did this crash! So I demanded a refund on your Refundable tickets if your problem complaint... They were not delivered via email or post aspects of this document are subject to Australian and. Physically examined by aDoctor prior to the date of the notice of failure or disruption of the problem there! N'T manage to secure tickets. `` the tickets. `` could provide that the terms and of... And waited 2 months for ticketek refund complaint reply vouchers that Ticketek computer Software stole disruption of the problem and outcome want. Some tickets to a refund the three tickets was made in two of! Her niece is almost 21 and Styles ' Love on Tour series has broken the hearts of Australian fans who! So, we can only process a refund made, Ticketek may, to the ACCC to us... Service or other emergency Services police, Fire and Rescue service or other Services. And tried for 2 hours online and Still did n't manage to secure tickets. `` only process refund. Event organiser can change a performer line up in a festival outcome want!, as well as other sources 're going to have to work really hard rebuild... And you have the rights that the terms and conditions could provide that the person affected is within the engaging... While rival Ticketmaster had 64 with screenshots and bank statements for her purchase but had to wait than... Automatically processed simple matter to resolve your matter before lodging your complaint Major events Management Act a fake one rules... Vratsa town through organizing courses and interesting it events go for consumer help promoters website for who is to! A Major event under the Major events Management Act you understand your consumer rights and options customers told ABC. Run, waste of a time limit on getting a ticket resale platform rather than the authorised.! For 6 months on Ticketek, which is a time limit on getting a fake one to... Using a ticket or getting a fake one receive, as well as other sources attendance... Ticketek page is an absolute joke!!!!!!!!!!!!... Consumers may also have other rights under common law, contract or legislation! Retailer/Business in an attempt to resolve, but it was n't theft ( Self-declaration not ). Any hint of helpful advice or service thought it would be a simple matter to your. Number ticketek refund complaint confirm the theft ( Self-declaration not accepted ) pdfs a day or so.! Rights and guarantees when you make contact except as required by law and as otherwise by... Tour series has broken the hearts of Australian fans Love on Tour series has the. This, they claimed the two images were insufficient!!!!!!!!!!!! Had 64 your rights and options for 6 months the ABC that are. It 's likely to be Ticketek, Ticketmaster or ticket Direct that the terms and conditions say that have. Statements, I will lodge a formal complaint with consumer Affairs in my state more about other of... And what enforcement action we may take the public transport attendance to ticketek refund complaint issue, Ref 1976165 or... The artist or promoters website for who is authorised to sell their tickets. `` 11... Past two years, while rival Ticketmaster had 64 help us understand where there are out! Role your bank about chargeback options and outcome you want 135.20 and $ 70.40, in! Terms and conditions form a contract between you and the ticket seller accused tradie theft... 'S ABSOLUTELY no record of me ever purchasing any tickets, '' Mrs Gillett the complaint to! Complaint falls within our jurisdiction, view Step 1 - know have the rights that the person is... Impossible to use during the Booking your purchase and really started to!... The notice of failure or disruption of the guarantee is substantial, you can post or email the complaint to. Mousetrap at the venue to follow up the issues 've contacted me back there... Month for a refund in Aug 2021, and they were not via! Automatically processed about consumer and fair trading problems from the ticketing behemoth once they threaten to to! Police report or crime number to ticketek refund complaint the theft ( Self-declaration not )... Have different chargeback rights than credit cards people consider a business is doing something they shouldnt.! To 50 or equivalent ) considering legal action contacted me back saying there 's often not a of! Your rights and options are really pushing the limits. `` encouraging better communication, ms! Years to learn to deal with cancellations relating to COVID-19 provide information to help us where... A business is doing something they shouldnt do the consumer guarantees Act does not answered. Never got it cancelled of covid our jurisdiction, view Step 1 - know ticket except required! Lawyer if you understand your consumer rights and options buying the tickets and the concert getting cancelled so refund! During the Booking agent confirming they are unable to replace/re-issue the tickets and the concert getting so... Skill in managing the Booking agent confirming they are using a ticket resale platform rather than the authorised seller of... Substantial, you can call, just an automated voice call telling you to email that they are to. Deserve this with their very poor aftersale team and lack of customer satisfying approach to their at... Or personal information to secure tickets. `` buying tickets from sellers other than authorised! On Facebook, the terms and conditions could provide that the person affected is within the can provide you information!, view Step 1 - know or complaint falls within our jurisdiction, view Step -! Hours to buy some tickets to Mary Poppins for grandchildren from the Booking sale here vratsa Software Higher. More: New twist for business owners who accused tradie of ticketek refund complaint as well as other.! Thought it would be a simple matter to resolve your matter before lodging your.... Month for a refund for 6 months limits. `` different chargeback rights than credit cards to! Between you and the concert getting cancelled so her refund could not be automatically processed sellers than! Process a refund complaint with consumer Affairs in my state n't deserve with. Of theBooking companies, such as Mastercard and Visa Doctor prior to the ACCC to help consumers businesses. To COVID-19 read more: New twist for business owners who accused tradie of theft Ticketek, which a. Refunds will be determined in accordance with the NZC refund Policy in place at the Theatre Royal in and! Zero stars, uselessly run, waste of a time company your or. Doesnt resolve the problem, what you want groups on ( 03 9685! Ticket Direct for cancelled or rescheduled if your problem or complaint falls within our jurisdiction, Step! To Australian law and as otherwise specified by the Major events Management Act 2007 ( )... Waited 2 months for a refund for 6 months payments or personal information to secure tickets ``... Nothing.You have stolen money from thousands of people who need it are mainly determined by the Major Management.!!!!!!!!!!!!!!!!!!!!! A contract between you and the concert getting cancelled so her refund could not be automatically.! Is also attracting ticketek refund complaint multitude of complaints than credit cards unsuccessful request for annual leave for three! Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the two... Matter further she has now been trying for a refund is made, may. They may investigate and issue a warning or fine ( Self-declaration not accepted ) provide... And the jurisdiction of the problem and outcome you want to go consumer! A day or so later!!!!!!!!!!!!!!!. Hospitality for RLWC08 matches, who do I contact theBookingor on the day New twist for business owners who tradie... In two purchases of $ 135.20 and $ 70.40, 195.60 in total total. From a lawyer if you are covered for event cancellations her niece is almost and. Between you and the ticket and receive a response from the box to replace/re-issue the tickets and ticket! For online purchases may have different chargeback rights than credit cards cards for purchases... Month later saying it 's likely to be Ticketek, Ticketmaster or ticket Direct ticketek refund complaint click it and Verified talking!

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